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    MSP Colin Smyth denies hiding secret camera in Scottish Parliament toilet

    MSP Colin Smyth denies hiding secret camera in Scottish Parliament toilet

    Labour MP blasts ‘coked-up yobbery’ of far right protestors as she hits out at ‘disaster’ of asylum hotels

    Labour MP blasts ‘coked-up yobbery’ of far right protestors as she hits out at ‘disaster’ of asylum hotels

    Blow for Scottish Conservatives as MSP quits party in protest at ‘reactionary politics’

    Blow for Scottish Conservatives as MSP quits party in protest at ‘reactionary politics’

    SNP Government ‘failing stroke patients’ as average treatment waiting time over two hours

    SNP Government ‘failing stroke patients’ as average treatment waiting time over two hours

    MSP demands Donald Trump pay up to cover costs of policing for Scottish visit

    MSP demands Donald Trump pay up to cover costs of policing for Scottish visit

    Glasgow domestic waste sent to Spain as part of SNP council recycling drive

    Glasgow domestic waste sent to Spain as part of SNP council recycling drive

    Scots selling counterfeit goods less likely to face prosecution as conviction rate plummets

    Scots selling counterfeit goods less likely to face prosecution as conviction rate plummets

    Librarian cuts at Glasgow schools will ‘rob kids of opportunities’ as SNP Government urged to intervene

    Librarian cuts at Glasgow schools will ‘rob kids of opportunities’ as SNP Government urged to intervene

    Nicola Sturgeon agrees to TV special as ex-SNP leader to be grilled on ‘striking revelations’ in new book

    Nicola Sturgeon agrees to TV special as ex-SNP leader to be grilled on ‘striking revelations’ in new book

    Donald Trump diary reveals exact time he will arrive in Scotland

    Donald Trump diary reveals exact time he will arrive in Scotland

    Scots ‘forced to wait years’ for hernia operations as NHS struggles to meet demand

    Scots ‘forced to wait years’ for hernia operations as NHS struggles to meet demand

    System must work to protect public as report finds chances missed with Southport killer

    System must work to protect public as report finds chances missed with Southport killer

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      What is a virtual office and why you need one in Central London – Your Company Formations Ltd

      Inflation rises again to new 40-year high

      Inflation rises again to new 40-year high

      Bank of England hikes interest rates to 1.25%

      Bank of England hikes interest rates to 1.25%

      Hiring activity in Scotland slows amid steep decline in staff availability

      Hiring activity in Scotland slows amid steep decline in staff availability

      Scottish retail footfall growth ‘worst in UK compared to pre-pandemic’

      Scottish retail footfall growth ‘worst in UK compared to pre-pandemic’

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      Kieron Bowie touted for Rangers transfer if key hurdle can be cleared

      Kieron Bowie touted for Rangers transfer if key hurdle can be cleared

      Raging Fabrizio Romano fires back at fan for branding him a ‘fraud’

      Raging Fabrizio Romano fires back at fan for branding him a ‘fraud’

      Scotland’s plunging coefficient faces threat from Sweden as Champions League abyss awaits

      Scotland’s plunging coefficient faces threat from Sweden as Champions League abyss awaits

      Rangers brutally mocked by Belgian big mouth as rebuilding Brugge told UCL rivals aren’t ‘serious’

      Rangers brutally mocked by Belgian big mouth as rebuilding Brugge told UCL rivals aren’t ‘serious’

      Jamie Vardy handed Celtic transfer pitch as two deals reach endgame

      Jamie Vardy handed Celtic transfer pitch as two deals reach endgame

      Etienne Youte breaks cover as Celtic issued Jakob Breum red flag before key transfer deadline

      Etienne Youte breaks cover as Celtic issued Jakob Breum red flag before key transfer deadline

      Lyall Cameron slammed for ‘disrespect’ as Rangers new boy comes under fire for Dundee ‘jibes’

      Lyall Cameron slammed for ‘disrespect’ as Rangers new boy comes under fire for Dundee ‘jibes’

      Celtic risk blowing £1.6m transfer windfall as defensive duo head out on loan – Parkhead news bulletin

      Celtic risk blowing £1.6m transfer windfall as defensive duo head out on loan – Parkhead news bulletin

      Prince William’s firm five-word statement to Chloe Kelly about Euros goal uncovered by lip reader

      Prince William’s firm five-word statement to Chloe Kelly about Euros goal uncovered by lip reader

      Kieran Tierney genius exposes ‘sloppy’ Ajax as Celtic earn rival acclaim despite Como Cup hammering

      Kieran Tierney genius exposes ‘sloppy’ Ajax as Celtic earn rival acclaim despite Como Cup hammering

      Andrej Bacanin makes Celtic transfer intentions clear amid Rangers claim as direct link with Lennon Miller emerges

      Andrej Bacanin makes Celtic transfer intentions clear amid Rangers claim as direct link with Lennon Miller emerges

      Rangers strongest XI for Panathinaikos as Thelo Aasgaard injury blow opens door for Euro history-maker

      Rangers strongest XI for Panathinaikos as Thelo Aasgaard injury blow opens door for Euro history-maker

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        Shoppers leave Sky for ‘easy to use’ TV recorder that lets you watch telly for free

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        Google Pixel 10 pre-orders go live with up to £700 off from Sky, O2, Amazon and EE

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        Tech fans say ‘brilliant fit’ £18 noise cancelling earbuds work ‘as well as Apple Airpods’

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        Tech fans rush to buy £30 Acer Chromebook tablet that is ‘perfect for work and play’

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        Apple fans rush to buy MacBook for only £99 after 54% price slash

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        Jessie J postpones UK tour and cancels US gigs amid ongoing cancer battle

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        Boots protein powder shoppers say ‘takes away cravings and cuts bloating’

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        Changing the way you walk could help knee arthritis and delay surgery

        Nicotine pouches packaged like kid’s sweets sold in Glasgow shop

        Nicotine pouches packaged like kid’s sweets sold in Glasgow shop

        Tesco recalls popular beauty and skincare product over nasty infection risk

        Tesco recalls popular beauty and skincare product over nasty infection risk

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        DWP warning to people on State Pension, PIP or other benefits using a mobile phone

        DWP warning to people on State Pension, PIP or other benefits using a mobile phone

        DWP urges people in their 60s to check State Pension age before changes start next year

        DWP urges people in their 60s to check State Pension age before changes start next year

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        ‘Attractive’ £100 fire pit that’s ideal for long summer nights drops to £44

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        Triple drawer air fryer that ‘cooks to perfection’ gets £40 price slash in limited time sale

        Sainsbury’s ‘gorgeous’ £25 jacket shoppers say is ‘good for all weather’

        Sainsbury’s ‘gorgeous’ £25 jacket shoppers say is ‘good for all weather’

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        The top state schools in Wales for GCSE results

        The top state schools in Wales for GCSE results

        Cardiff releases GCSE grades as city schools beat Wales-wide results

        Cardiff releases GCSE grades as city schools beat Wales-wide results

        Swansea schools beat Wales average for A-level results

        Swansea schools beat Wales average for A-level results

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        Of the 67 paramedics trained in Wales this year, only 20 have been given jobs

        Schoolgirl achieved something incredible and made everyone proud

        Schoolgirl achieved something incredible and made everyone proud

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      • Politics
        MSP Colin Smyth denies hiding secret camera in Scottish Parliament toilet

        MSP Colin Smyth denies hiding secret camera in Scottish Parliament toilet

        Labour MP blasts ‘coked-up yobbery’ of far right protestors as she hits out at ‘disaster’ of asylum hotels

        Labour MP blasts ‘coked-up yobbery’ of far right protestors as she hits out at ‘disaster’ of asylum hotels

        Blow for Scottish Conservatives as MSP quits party in protest at ‘reactionary politics’

        Blow for Scottish Conservatives as MSP quits party in protest at ‘reactionary politics’

        SNP Government ‘failing stroke patients’ as average treatment waiting time over two hours

        SNP Government ‘failing stroke patients’ as average treatment waiting time over two hours

        MSP demands Donald Trump pay up to cover costs of policing for Scottish visit

        MSP demands Donald Trump pay up to cover costs of policing for Scottish visit

        Glasgow domestic waste sent to Spain as part of SNP council recycling drive

        Glasgow domestic waste sent to Spain as part of SNP council recycling drive

        Scots selling counterfeit goods less likely to face prosecution as conviction rate plummets

        Scots selling counterfeit goods less likely to face prosecution as conviction rate plummets

        Librarian cuts at Glasgow schools will ‘rob kids of opportunities’ as SNP Government urged to intervene

        Librarian cuts at Glasgow schools will ‘rob kids of opportunities’ as SNP Government urged to intervene

        Nicola Sturgeon agrees to TV special as ex-SNP leader to be grilled on ‘striking revelations’ in new book

        Nicola Sturgeon agrees to TV special as ex-SNP leader to be grilled on ‘striking revelations’ in new book

        Donald Trump diary reveals exact time he will arrive in Scotland

        Donald Trump diary reveals exact time he will arrive in Scotland

        Scots ‘forced to wait years’ for hernia operations as NHS struggles to meet demand

        Scots ‘forced to wait years’ for hernia operations as NHS struggles to meet demand

        System must work to protect public as report finds chances missed with Southport killer

        System must work to protect public as report finds chances missed with Southport killer

        Trending Tags

        • Business

          Salesforce boss Marc Benioff joins Weev.

          What is a virtual office and why you need one in Central London – Your Company Formations Ltd

          What is a virtual office and why you need one in Central London – Your Company Formations Ltd

          Inflation rises again to new 40-year high

          Inflation rises again to new 40-year high

          Bank of England hikes interest rates to 1.25%

          Bank of England hikes interest rates to 1.25%

          Hiring activity in Scotland slows amid steep decline in staff availability

          Hiring activity in Scotland slows amid steep decline in staff availability

          Scottish retail footfall growth ‘worst in UK compared to pre-pandemic’

          Scottish retail footfall growth ‘worst in UK compared to pre-pandemic’

        • Sports
          Kieron Bowie touted for Rangers transfer if key hurdle can be cleared

          Kieron Bowie touted for Rangers transfer if key hurdle can be cleared

          Raging Fabrizio Romano fires back at fan for branding him a ‘fraud’

          Raging Fabrizio Romano fires back at fan for branding him a ‘fraud’

          Scotland’s plunging coefficient faces threat from Sweden as Champions League abyss awaits

          Scotland’s plunging coefficient faces threat from Sweden as Champions League abyss awaits

          Rangers brutally mocked by Belgian big mouth as rebuilding Brugge told UCL rivals aren’t ‘serious’

          Rangers brutally mocked by Belgian big mouth as rebuilding Brugge told UCL rivals aren’t ‘serious’

          Jamie Vardy handed Celtic transfer pitch as two deals reach endgame

          Jamie Vardy handed Celtic transfer pitch as two deals reach endgame

          Etienne Youte breaks cover as Celtic issued Jakob Breum red flag before key transfer deadline

          Etienne Youte breaks cover as Celtic issued Jakob Breum red flag before key transfer deadline

          Lyall Cameron slammed for ‘disrespect’ as Rangers new boy comes under fire for Dundee ‘jibes’

          Lyall Cameron slammed for ‘disrespect’ as Rangers new boy comes under fire for Dundee ‘jibes’

          Celtic risk blowing £1.6m transfer windfall as defensive duo head out on loan – Parkhead news bulletin

          Celtic risk blowing £1.6m transfer windfall as defensive duo head out on loan – Parkhead news bulletin

          Prince William’s firm five-word statement to Chloe Kelly about Euros goal uncovered by lip reader

          Prince William’s firm five-word statement to Chloe Kelly about Euros goal uncovered by lip reader

          Kieran Tierney genius exposes ‘sloppy’ Ajax as Celtic earn rival acclaim despite Como Cup hammering

          Kieran Tierney genius exposes ‘sloppy’ Ajax as Celtic earn rival acclaim despite Como Cup hammering

          Andrej Bacanin makes Celtic transfer intentions clear amid Rangers claim as direct link with Lennon Miller emerges

          Andrej Bacanin makes Celtic transfer intentions clear amid Rangers claim as direct link with Lennon Miller emerges

          Rangers strongest XI for Panathinaikos as Thelo Aasgaard injury blow opens door for Euro history-maker

          Rangers strongest XI for Panathinaikos as Thelo Aasgaard injury blow opens door for Euro history-maker

          Trending Tags

          • Technology
            Shoppers leave Sky for ‘easy to use’ TV recorder that lets you watch telly for free

            Shoppers leave Sky for ‘easy to use’ TV recorder that lets you watch telly for free

            Google Pixel 10 pre-orders go live with up to £700 off from Sky, O2, Amazon and EE

            Google Pixel 10 pre-orders go live with up to £700 off from Sky, O2, Amazon and EE

            Tech fans say ‘brilliant fit’ £18 noise cancelling earbuds work ‘as well as Apple Airpods’

            Tech fans say ‘brilliant fit’ £18 noise cancelling earbuds work ‘as well as Apple Airpods’

            Tech fans rush to buy £30 Acer Chromebook tablet that is ‘perfect for work and play’

            Tech fans rush to buy £30 Acer Chromebook tablet that is ‘perfect for work and play’

            Apple fans rush to buy MacBook for only £99 after 54% price slash

            Apple fans rush to buy MacBook for only £99 after 54% price slash

          • Health
            Jessie J postpones UK tour and cancels US gigs amid ongoing cancer battle

            Jessie J postpones UK tour and cancels US gigs amid ongoing cancer battle

            Boots protein powder shoppers say ‘takes away cravings and cuts bloating’

            Boots protein powder shoppers say ‘takes away cravings and cuts bloating’

            Changing the way you walk could help knee arthritis and delay surgery

            Changing the way you walk could help knee arthritis and delay surgery

            Nicotine pouches packaged like kid’s sweets sold in Glasgow shop

            Nicotine pouches packaged like kid’s sweets sold in Glasgow shop

            Tesco recalls popular beauty and skincare product over nasty infection risk

            Tesco recalls popular beauty and skincare product over nasty infection risk

          • Entertainment
            DWP warning to people on State Pension, PIP or other benefits using a mobile phone

            DWP warning to people on State Pension, PIP or other benefits using a mobile phone

            DWP urges people in their 60s to check State Pension age before changes start next year

            DWP urges people in their 60s to check State Pension age before changes start next year

            ‘Attractive’ £100 fire pit that’s ideal for long summer nights drops to £44

            ‘Attractive’ £100 fire pit that’s ideal for long summer nights drops to £44

            Triple drawer air fryer that ‘cooks to perfection’ gets £40 price slash in limited time sale

            Triple drawer air fryer that ‘cooks to perfection’ gets £40 price slash in limited time sale

            Sainsbury’s ‘gorgeous’ £25 jacket shoppers say is ‘good for all weather’

            Sainsbury’s ‘gorgeous’ £25 jacket shoppers say is ‘good for all weather’

          • Life Style
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          • Education
            The top state schools in Wales for GCSE results

            The top state schools in Wales for GCSE results

            Cardiff releases GCSE grades as city schools beat Wales-wide results

            Cardiff releases GCSE grades as city schools beat Wales-wide results

            Swansea schools beat Wales average for A-level results

            Swansea schools beat Wales average for A-level results

            Of the 67 paramedics trained in Wales this year, only 20 have been given jobs

            Of the 67 paramedics trained in Wales this year, only 20 have been given jobs

            Schoolgirl achieved something incredible and made everyone proud

            Schoolgirl achieved something incredible and made everyone proud

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          Ryanair ranked worst short-haul airline for Covid refunds

          by Mary F. Almanza
          February 11, 2022
          in Travel
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          Ryanair has been ranked the worst short-haul airline for handling refunds during the coronavirus pandemic.

          The Dublin-based carrier received a refund satisfaction score of just 47% in a survey by consumer group Which?

          More than one-in-five respondents who booked a Ryanair flight, that was either cancelled or they were unable to board due to the virus, said it took them more than a month to get a refund.

          British Airways was ranked the second lowest of five airlines for refund satisfaction, with a score of 63%.

          Some passengers who telephoned the firm reported spending hours on hold only to be hung up on, while others were continuously passed between different departments.

          The vast majority of flights were cancelled following the start of the pandemic in spring 2020 as demand for travel collapsed.

          Under consumer law, affected passengers were entitled to cash refunds within 14 days, but many airlines were overwhelmed by requests.

          Millions of passengers also struggled to obtain refunds for flights which went ahead, but they could not use because of lockdowns.

          Jet2 was ranked the best short-haul carrier for refunds, with 84% of respondents satisfied with how their claim was handled.

          In October, Which? surveyed 1,124 members of its online research panel who had experienced a disrupted flight since March 2020.

          Of those who had completed the refund request process, 77 had booked to fly with Ryanair and 325 were British Airways customers.

          Which? Travel editor Rory Boland said: “Ryanair’s consistently terrible customer service has made it a fixture among the worst performers in our surveys for many years – but the airline plumbed new depths with its handling of Covid refunds.

          “BA’s reputation also deservedly took a battering when it took a hard line on refunds for passengers who could not travel because they followed Government health guidance.

          “Covid could still cause disruption to international travel, so we would advise travellers to book with operators that have flexible booking policies and a record of treating their customers fairly.”

          British Airways responded: “We’re proud that we were the first UK airline to offer customers the flexibility to amend their plans at the beginning of the pandemic, by providing vouchers that they can use up to September 2023.

          “If we cancel a flight we always contact customers to offer a range of options including a full refund. We’ve issued more than 4.2 million refunds and have dealt with more than 3.3 million voucher requests to date.

          “However, we know we can do better and we’re working hard behind the scenes, upgrading our phone systems and recruiting more people to deliver a better and faster customer experience that we know our customers deserve.”

          Ryanair did not respond to a request for a comment on the research.

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          Meanwhile, Ryanair has failed in its bid to overturn a court ruling that it cannot avoid paying compensation to passengers affected by industrial action.

          Tens of thousands of customers were affected when flights were cancelled due to a series of walkouts by pilots and cabin crew during the summer of 2018.

          The Dublin-based carrier claimed it was exempt from awarding compensation because the disruption was due to “extraordinary circumstances”.

          But the Civil Aviation Authority (CAA) disagreed and took legal action against the airline.

          The High Court rejected Ryanair’s position in April 2021 and, on Wednesday, the Court of Appeal dismissed its attempt to overturn that decision.

          At the time of the disruption, passengers whose short-haul flights to or from UK airports were cancelled within 14 days of the departure date were entitled to up to £208 of compensation based on the timings of alternative flights offered.

          The current maximum amount of compensation is £220.

          Lord Justice Newey, who heard the appeal with two other judges, said on Wednesday: “The strikes from which the cancellations arose, relating as they did to employment conditions of employees of Ryanair, did not constitute extraordinary circumstances whether or not the aims of the strikers were reasonable or achievable and notwithstanding the involvement of trade unions.”

          CAA director Paul Smith said: “We are committed to protecting the rights of air passengers and are determined to ensure all airlines comply with their legal obligations.

          “We would like to advise consumers that Ryanair may seek to appeal this judgment to the Supreme Court – affected customers should therefore await further information before pursuing their claims.

          “Given consumers have been waiting for clarity on this subject since 2018, this process reinforces the need to modernise our powers.”

          Ryanair later confirmed it was seeking a further appeal. A statement from the company said: “We have instructed our lawyers to appeal this decision.”

          The CAA can take legal action against airlines generally relies on holding discussions with carriers when it is concerned about their actions.

          In July 2020, it said this approach led to all airlines offering cash refunds for flights cancelled due to the coronavirus pandemic, after some passengers complained they could only receive vouchers.

          On Monday, the Department for Transport launched a consultation on plans to give the CAA the power to directly fine airlines for breaching consumer laws.

          Don’t miss the latest headlines with our twice-daily newsletter – sign up here for free.

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