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    Keir Starmer offers to resign as Labour leader if he is fined over beergate claims

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        SNP Government accused of failing to rule out 12% rise in water charges

        SNP Government accused of failing to rule out 12% rise in water charges

        SNP and Greens in Edinburgh council coalition talks as historic deal looms

        SNP and Greens in Edinburgh council coalition talks as historic deal looms

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        Blundering Boris Johnson told by Nazanin Zaghari-Ratcliffe how ‘she lived in the shadow of his words’

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        Keir Starmer offers to resign as Labour leader if he is fined over beergate claims

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        SNP MP Anum Qaisar says she was warned which men to avoid in Westminster

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        SNP miss out on Russian sanctions list as 287 MPs banned from entering country

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        Scottish Labour opposition to indyref2 not “viable” says country’s top trade unionist

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        Douglas Ross branded ‘pathetic’ for defending Boris Johnson after calling for him to resign

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          Knowing The Debt Collection Practices

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          Sector growth slows as rising inflation weighs on demand

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          Scottish job growth eases to four-month low in April

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          Scottish insolvencies hold steady as compounding crises raise pressure

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          Recovery in Scottish business optimism dampened by rising costs

          Kate Forbes welcomes ‘encouraging’ GDP growth of 0.4%

          Kate Forbes welcomes ‘encouraging’ GDP growth of 0.4%

        • Sports
          Gio van Bronckhorst wants Rangers contract answers as he hits back at ‘end of cycle’ claims

          Gio van Bronckhorst wants Rangers contract answers as he hits back at ‘end of cycle’ claims

          What the Rangers pundits said as heartbroken Ally McCoist confesses his shootout hunch missed the mark

          What the Rangers pundits said as heartbroken Ally McCoist confesses his shootout hunch missed the mark

          Ange Postecoglou wants another Celtic midfielder as he reveals the prophetic logic behind 3 January transfers

          Ange Postecoglou wants another Celtic midfielder as he reveals the prophetic logic behind 3 January transfers

          Mark McGhee readies Dundee for fight to the finish as he insists St Johnstone are ‘feeling the pressure’

          Mark McGhee readies Dundee for fight to the finish as he insists St Johnstone are ‘feeling the pressure’

          Scott Brown announces retirement as Celtic hero reveals his management vision and Ange Postecoglou inspiration

          Scott Brown announces retirement as Celtic hero reveals his management vision and Ange Postecoglou inspiration

          Zander Clark set for Dundee United transfer talks as Tam Courts targets pre-contract deal

          Zander Clark set for Dundee United transfer talks as Tam Courts targets pre-contract deal

          Rangers pundits puzzled by Joe Aribo switch as Fashion Sakala central role queried after late heartache

          Rangers pundits puzzled by Joe Aribo switch as Fashion Sakala central role queried after late heartache

          Lewis Ferguson in brutally honest Aberdeen confession but midfielder delivers blunt verdict on Max Stryjek

          Lewis Ferguson in brutally honest Aberdeen confession but midfielder delivers blunt verdict on Max Stryjek

          Hearts bounce doesn’t worry Hibs as Ron Gordon issues defiant ‘we’ll be back’ Europa League vow

          Hearts bounce doesn’t worry Hibs as Ron Gordon issues defiant ‘we’ll be back’ Europa League vow

          Kyogo ready for Celtic starring role against Rangers as cautious approach is gone now

          Kyogo ready for Celtic starring role against Rangers as cautious approach is gone now

          Rangers cauldron of noise will make Braga BETTER as Carlos Carvalhal sets out gung ho game plan

          Rangers cauldron of noise will make Braga BETTER as Carlos Carvalhal sets out gung ho game plan

          Ange Postecoglou makes Celtic new contract admission as he vows potential treble is only the start

          Ange Postecoglou makes Celtic new contract admission as he vows potential treble is only the start

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            Apple’s ‘hidden setting’ that instantly improves audio quality on calls and video

            Elon Musk puts Twitter takeover on hold – but insists he’s ‘still committed’ to bid

            Elon Musk puts Twitter takeover on hold – but insists he’s ‘still committed’ to bid

            Facebook to axe a number of location-tracking features from app later this month

            Facebook to axe a number of location-tracking features from app later this month

            Urgent WhatsApp warning as users told to delete scam text immediately

            Urgent WhatsApp warning as users told to delete scam text immediately

            Simple household job could make you up to £600 in a matter of minutes

            Simple household job could make you up to £600 in a matter of minutes

          • Health
            ‘Beautiful’ woman who complained of back pain tragically died after being diagnosed with cancer

            ‘Beautiful’ woman who complained of back pain tragically died after being diagnosed with cancer

            Dementia experts share six ways to reduce risks of condition ‘by a third’

            Dementia experts share six ways to reduce risks of condition ‘by a third’

            Cleaning your ears without cotton buds – the three safest methods

            Cleaning your ears without cotton buds – the three safest methods

            Devastated family’s tribute to ‘kind’ daughter who tragically died from cancer

            Devastated family’s tribute to ‘kind’ daughter who tragically died from cancer

            Breakthrough cancer study finds big ‘clues’ about how disease is caused

            Breakthrough cancer study finds big ‘clues’ about how disease is caused

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            N-Dubz Glasgow 2022 times and dates for pre-sale and general tickets

            N-Dubz Glasgow 2022 times and dates for pre-sale and general tickets

            How to Decorate Your Room With Leather Furniture

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            Telltale lung cancer sign in your fingertips that could lead to early diagnosis

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            Vets in warning over ‘toxic’ rapeseed plants which can cause skin burns in dogs

          • Life Style
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          • Education

            How To Find a Good Illustrator?

            Many primary heads ‘would have preferred to delay Wales’ new curriculum’

            Many primary heads ‘would have preferred to delay Wales’ new curriculum’

            Panic attacks, anxiety and attendance levels at an all time low – a teacher describes the mood as teens prepare to take the first summer exams for three years

            Panic attacks, anxiety and attendance levels at an all time low – a teacher describes the mood as teens prepare to take the first summer exams for three years

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            ‘Makaton sign language helps my teenager tell me how he’s feeling’

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          Ryanair ranked worst short-haul airline for Covid refunds

          February 11, 2022
          in Travel
          Reading Time:4min read
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          Ryanair has been ranked the worst short-haul airline for handling refunds during the coronavirus pandemic.

          The Dublin-based carrier received a refund satisfaction score of just 47% in a survey by consumer group Which?

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          More than one-in-five respondents who booked a Ryanair flight, that was either cancelled or they were unable to board due to the virus, said it took them more than a month to get a refund.

          British Airways was ranked the second lowest of five airlines for refund satisfaction, with a score of 63%.

          Some passengers who telephoned the firm reported spending hours on hold only to be hung up on, while others were continuously passed between different departments.

          The vast majority of flights were cancelled following the start of the pandemic in spring 2020 as demand for travel collapsed.

          Under consumer law, affected passengers were entitled to cash refunds within 14 days, but many airlines were overwhelmed by requests.

          Millions of passengers also struggled to obtain refunds for flights which went ahead, but they could not use because of lockdowns.

          Jet2 was ranked the best short-haul carrier for refunds, with 84% of respondents satisfied with how their claim was handled.

          In October, Which? surveyed 1,124 members of its online research panel who had experienced a disrupted flight since March 2020.

          Of those who had completed the refund request process, 77 had booked to fly with Ryanair and 325 were British Airways customers.

          Which? Travel editor Rory Boland said: “Ryanair’s consistently terrible customer service has made it a fixture among the worst performers in our surveys for many years – but the airline plumbed new depths with its handling of Covid refunds.

          “BA’s reputation also deservedly took a battering when it took a hard line on refunds for passengers who could not travel because they followed Government health guidance.

          “Covid could still cause disruption to international travel, so we would advise travellers to book with operators that have flexible booking policies and a record of treating their customers fairly.”

          British Airways responded: “We’re proud that we were the first UK airline to offer customers the flexibility to amend their plans at the beginning of the pandemic, by providing vouchers that they can use up to September 2023.

          “If we cancel a flight we always contact customers to offer a range of options including a full refund. We’ve issued more than 4.2 million refunds and have dealt with more than 3.3 million voucher requests to date.

          “However, we know we can do better and we’re working hard behind the scenes, upgrading our phone systems and recruiting more people to deliver a better and faster customer experience that we know our customers deserve.”

          Ryanair did not respond to a request for a comment on the research.

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          Meanwhile, Ryanair has failed in its bid to overturn a court ruling that it cannot avoid paying compensation to passengers affected by industrial action.

          Tens of thousands of customers were affected when flights were cancelled due to a series of walkouts by pilots and cabin crew during the summer of 2018.

          The Dublin-based carrier claimed it was exempt from awarding compensation because the disruption was due to “extraordinary circumstances”.

          But the Civil Aviation Authority (CAA) disagreed and took legal action against the airline.

          The High Court rejected Ryanair’s position in April 2021 and, on Wednesday, the Court of Appeal dismissed its attempt to overturn that decision.

          At the time of the disruption, passengers whose short-haul flights to or from UK airports were cancelled within 14 days of the departure date were entitled to up to £208 of compensation based on the timings of alternative flights offered.

          The current maximum amount of compensation is £220.

          Lord Justice Newey, who heard the appeal with two other judges, said on Wednesday: “The strikes from which the cancellations arose, relating as they did to employment conditions of employees of Ryanair, did not constitute extraordinary circumstances whether or not the aims of the strikers were reasonable or achievable and notwithstanding the involvement of trade unions.”

          CAA director Paul Smith said: “We are committed to protecting the rights of air passengers and are determined to ensure all airlines comply with their legal obligations.

          “We would like to advise consumers that Ryanair may seek to appeal this judgment to the Supreme Court – affected customers should therefore await further information before pursuing their claims.

          “Given consumers have been waiting for clarity on this subject since 2018, this process reinforces the need to modernise our powers.”

          Ryanair later confirmed it was seeking a further appeal. A statement from the company said: “We have instructed our lawyers to appeal this decision.”

          The CAA can take legal action against airlines generally relies on holding discussions with carriers when it is concerned about their actions.

          In July 2020, it said this approach led to all airlines offering cash refunds for flights cancelled due to the coronavirus pandemic, after some passengers complained they could only receive vouchers.

          On Monday, the Department for Transport launched a consultation on plans to give the CAA the power to directly fine airlines for breaching consumer laws.

          Don’t miss the latest headlines with our twice-daily newsletter – sign up here for free.

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